Why choose Digital Inventory?

We pride ourselves in our attention to detail. Not only will we provide you with the written report that is standard in the letting market, we’ll also include digital photographs that literally put you in the picture. In addition, we’ll provide you with a High Definition digital photo gallery that provides a complete visual record of the property, as well as our highly recognised written report. We therefore protect all parties: the tenant, the landlord and the letting agent.

Why our dispute margin is 0%

With our reporting system we deliver a completely transparent service to customers enhancing the process that we manage and ensuring the complete involvement of all parties at check-out.  Using modern technology in this way has allowed us to maintain a 0% dispute margin for over 10 years now. The end result is that we have totally avoided extended and expensive court settlements – a record of which all the staff at Digital Inventory are justly proud.

Why an inventory is so important

At Digital Inventory we recognize the importance of establishing the precise state of a property at the start of a letting. Furthermore, from 6 April 2007, for rents up to £25,000 per annum, all deposits taken by landlords and letting agents for Assured Shorthold Tenancies in England and Wales, must be protected by a tenancy deposit protection scheme. Creating a report that clearly establishes the contents and overall presentation of a property is therefore a common sense approach, aimed at protecting all parties – letting agent, landlord and tenant

Preparation of the inventory

The inventory is taken while the property is vacant before the start of the tenancy. It should, of course, detail all the contents, but our inventory reports are even more thorough. We take great care in also assessing the overall condition of the furniture and décor, as well as the property’s domestic cleanliness.


The inventory assessment is always carried out in conjunction with the Check-in, Mid-term and Check-out processes. One reason we gather such meticulous details is that any inventory has the potential to greatly assist claims and counterclaims for deposit deductions when a tenancy ends. This is particularly important where there are issues concerning damage, general wear and tear, cleaning costs and missing items. (Four of the commonest causes of deposit retention, although this is far from an exhaustive list!)


In the case of disputes our inventory documentation is essential during arbitration which seeks to, ensure a rapid resolution of any dispute. This, in turn, guarantees the fairest deductions or returns without recourse to expensive and time-consuming court hearings.


Simply Business PI Insurance

Simply Business PI Insurance

Public Liability : £5,000,000
Professional Indemnity : £250,000

View our policy details